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FREQUENTLY ASKED QUESTIONS

Q: How long does it takes for my3Dtwin to be created?

A: Although it may look simple, creating your my3Dtwin figurine is a very complex process. Therefore it may take up to 14 days to deliver.


Q: Can you post it to my home address?

A: Yes, we can send it to any UK or international address for an extra cost.


Q:. Can you create my3Dtwin of two or more people together?

A: We do not offer my3Dtwin for two or more people together at the moment, although our first tests look promising.


Q: Can a single model be printed twice simultaneously?
A: Yes, we can print two or more models at the same time. We can also print your model in more than one size.

Q: Can a number of scan attempts be made to allow a choice?
A: Yes, we take a number of scans within the 15 minutes of your appointment to enable you to choose which you prefer.

Q: Do I get discount if I want extra copies of my3dtwin?
A: Yes, we offer 20% discount on each copy of your figurine.

Q: Can I change my outfit for my3Dtwin?
A: Yes, we have changing room facilities available.

Q: Is there any parking facility?
A: Yes, there is a car park just a few minutes away from our studio. (15 White's Row, London E1 7NF).

Q: Is it possible to get my3Dtwin on the next day?
A: Yes, we can usually bend time and space to create your my3Dtwin faster at an extra cost.

Q: Is it safe to be 3D scanned at your studio?
A: Yes, our 3D scanning process is harmless. It is the same as being photographed but with more than one camera.

Q: What is my3Dtwin made of?
A: It is made of high performance composite powder.

Q: Can I wash my3Dtwin with water?
A: No, the only way to clean it is with a soft brush or a dry cloth.

Q: How can I pay?

A: We accept credit or debit cards and cash payments. (Unfortunately we can’t accept American Express).

Q: Can I order extra copies or reprints in the future?
A: Of course. We store your data for future reprints.

Q: Are there any limitations to what I can wear?
A:There are small limitations like transparent items, large areas of glossy or highly
reflective clothing.

Q: What pose can I take?
A: As long as you are in range of the scanner you can take any pose you like.

Q: If I want to look thinner or get rid of spots or bruises, can it be done and how much does it cost?
A: Yes, we do offer editing services. A little touch-up, for example, removing spots or bruises costs £20. For advanced editing please contact one of our staff members.

Q: Are my images and 3D model kept private?
A: We do not share our customers’ information or images with third parties. We will only use your digital files to complete your order.